Smart and feature rich cloud PBX system
Be a global brand from a single location and ensure your customers receive the same personal touch of a local partner.
Buy local phone numbers across various countries and make it easy for callers to reach you.
Quickly and easily migrate your existing phone numbers to Freshcaller without having to notify customers.
Expand your business footprint from a single location to over 50 countries.
Provide flexible options for callers so they have the convenience to reach your business any time.
Mask your existing phone number with an alternate number when making or receiving calls.
Get customers and callers to connect better with your brand and create numbers such as 1-800-GREAT-BIZ for targeted programs.
Smart options to enable your team handle customer calls and the queues as swiftly as possible.
Personalize your greetings and have custom voicemail messages for every phone number you own.
Set up a fully flexible PBX system with capabilities to easily route calls to your agents or teams, along with the ability to include self service options.
Make or take calls on Freshcaller even when you’re on the go. Available on Android and iOS.
Use this opportunity to customize hold, queue, or wait time music to showcase new products, services, or announcements.
Automatically prevent spam calls and disconnect such callers from certain regions trying to contact your business.
Add a unique list of holidays for every phone number purchased inside your Freshcaller account to plan for incoming calls received during your holidays.
Delight your customers with fast responses by routing calls to the right agents.
Operate your call center based on specific times and days that suit your business. You can always adjust as you scale.
Share one phone number across multiple users, and answer incoming phone calls from any phone, anywhere.
Create and manage special routing plans to handle incoming calls during holidays.
Freshcaller will automatically let callers know their position in the queue while they await their turn to talk with your support team.
Receive your incoming phone calls directly on your SIP devices while still being able to use the Freshcaller dashboard for transfers, notes, etc.
Empower your business to give your customers an exhilarating experience with instant answers to their concerns even without an agent.
If you have a list of contacts, you can upload them all at once instead of creating each contact separately thus saving your time.
Every customer is unique and should be handled differently by understanding their business needs. Get access to several functionalities in Freshcaller that allows your business to deliver great customer engagement experience.
View call queues, agent availability information, and ongoing calls. You can even monitor or barge into ongoing calls anytime.
When monitoring calls, barge in at any point to speak to the callers and the agents simultaneously.
Adhere to mandates that require call recording, data storage, and call logs for every customer call - use them later for monitoring and training purposes.
Manage every call by storing call logs, view call lifetime metrics, and keep a tab of all billing related information for every call made or taken.
Plan your call handling capabilities and route all calls using a relevant fallback even in case of unexpected call scenarios.
Monitor ongoing calls in real-time to see how quickly your teams are able to assist callers.
Filter based on call details, status, and other metrics. Effectively analyze the overall performance of your call center with real-time data.
Manage your call center using our real-time service level monitoring capabilities.
Analyze abandoned calls and understand the reasons for abandonment to build a better phone journey
With a wide range of tools, your teams can now easily manage customer calls and collaborate with internal teams in a more organized manner.
See detailed information about every incoming call based on caller details and previous interactions with your business.
Prevent escalations and call transfers by adding agents to your ongoing call and assist the caller better.
When transferring a call, provide enough context about the customer issue to the new agent to offer a seamless phone experience.
Automatically get notified when you receive an incoming call even if you are working with another application or have minimized the browser window.
See oldest to the most recent conversations that your agents have had with your customers, to pass a faster resolution.
Utilize the ‘After Call Work’ feature to ensure your agents are meticulous with their customer conversations and stay overwhelmingly productive
Take detailed notes about every call and the caller’s needs. Freshcaller will append this information to your call history. This offers contextual visibility to other agents.
Give your customers the option to request for a callback, instead of making them wait for an agent or rep to answer their calls.