Live-Chat for Modern Messaging Experience

Engage with website visitors and product users for sales and customer success

Modern Messaging

Freshchat, a Continuous Messaging with Unlimited Contacts



Automate Your Lead Capture

Engage with your customer easily and auto lead captured with bot



Auto-Assign to Right Team

Assign lead to the right member based on keyword, language and more

chatbot_features

Generate more leads. Chat more, close more

Closer to the Goal

Give everything that your team member need to focus on great conversation



Act on Metrics in Real-Time

Get a visual summary and measurement of team performance



Instant and Gratifying Experience for Mobile

In-App chat on your mobile device anytime with rich media and FAQ

Where is your focus — conversion, onboarding, or support?

lead_generation
LEAD GENERATION

Engage before your visitors exit using bots and campaigns

customer_support
CUSTOMER SUPPORT

Support and retain customers. Deliver satisfaction at scale

customer_engagement
CUSTOMER ENGAGEMENT

Unlock real growth by converting new users into active customers

LEAD GENERATION
Turn your website into a working conversion machine

Your website is an indispensable source for all your conversions and revenue. But here is the stumbling block: Content shock and attention scarcity are real — Visitors on an average spend 6 seconds on a site and drop off. With conversational, proactive, and automated 1:1 messaging, take your website out of the conversion vacuum.


triggered_messages_icon

Triggered Messages

Drive visitors to sign up for your product, check out items added to the cart, subscribe to your newsletter, and more.

visitor_intel

Visitor Intel

Get intel on who your visitors are, their navigation path, behavior on your site, and more to make conversations that resonate.

email_campaign_icon

Email Campaigns

Trigger or schedule email campaigns to drive signups or purchase with prospects - based on actions they take on your website, product, or app.

clearbit_icon

Clearbit Integration

Know who you’re talking to without imposing any lengthy forms on your website.

bots_icon

Bots

Let bots kick in to generate and qualify leads for your team with customized workflows designed to meet your goals.

CUSTOMER ENGAGEMENT
Drive uncertain customers to become successful users

If you’re growth focussed, you’ll agree that sign up is not the end of the story. Real growth starts when users find value from using your product. Use Freshchat to make onboarding and product education a breeze — segment users, personalize messages to perfection, and convert sign ups into active, engaged users.


in_app_icon

In-app Messages

Schedule proactive messages that get delivered inside your web and mobile app.

campaign_insights_icon

Campaign Insights

Measure your campaign performance — sent, seen, and reply rates. Analyze and repeat.

email_campaign_icon

Email Campaigns

Trigger or schedule email campaigns to onboard new users, engage existing customers, announce offers or releases and gather customer feedback.

multi_channel_messaging_icon

Multi-channel Messaging

Target mobile users and users who navigate away from the desktop app with push notifications.

user_segmentation_icon

User Segmentation

Segment users based on their behavior, geography, and actions they perform or don’t perform.

user_intel_icon

User Intel

Pull data from external software — your CRM system, email automation app or anything else. Bring everything inside Freshchat's team inbox to make data-driven conversations.

CUSTOMER SUPPORT
Support and retain users to turn them into advocates

Keep your existing customers close to you. They are your real critics and your true advocates — Be on top of their messages and deliver customer satisfaction at scale with intelligent routing, focussed message threads, a self-service that resides inside the messenger, and connected workflows with external support apps.


topics_icon

Topics

Enable users to start focussed conversations by creating multiple chat threads like Delivery, Support, Billing etc.

helpdesk_insights_icon

Helpdesk Insights

Get all the insight you need to deliver customer satisfaction with real time dashboard, helpdesk, and team member reporting.

messenger_faq_icon

In-messenger FAQs

Break free from all self-service silos by bringing all your FAQs inside the messenger.

co_browsing_icon

CoBrowsing

Be on the same page as your users — Guide them remotely by accessing their screen and talking to them.

intelli_assign_icon

IntelliAssign

Route chats based on the skill level of your team members and their current chat load.

clearbit_icon

The best of all worlds

Integrate Freshchat with Slack, Facebook Messenger, WhatsApp, and Freshdesk for an all-encompassing support experience.