Measuring the user experience at all times is a key to achieving faster problem diagnosis and resolution, and ensuring enhanced website experience for customers. A recent Gartner survey concluded that end-user experience monitoring is the most critical dimension of application performance management (APM).
eG Enterprise provides built-in user experience metrics and actionable insights to proactively alert you to all client-side issues. Intuitive dashboards, reports and user experience metrics help you track customer satisfaction and easily address performance issues before there is a business impact.
"Monitoring End-User Experience with eG Enterprise"
Real User Monitoring (RUM) - Using an agentless approach, eG Enterprise captures and analyzes, in real time, every transaction of every user on your website, continuously tracking availability, functionality and responsiveness, and automatically diagnosing slow web pages and URLs:
eG Enterprise employs the same client applications accessed by end users and emulates transactions to obtain proactive user experience measurements. Synthetic monitoring offers several key uses:
Administrators can use built-in dashboards, charts and reports to analyze infrastructure performance and resource utilization metrics that impact user experience in the front-end.