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Digital Experience Monitoring

Measuring the user experience at all times is a key to achieving faster problem diagnosis and resolution, and ensuring enhanced website experience for customers. A recent Gartner survey concluded that end-user experience monitoring is the most critical dimension of application performance management (APM).

  • A one second increase in page load time for Amazon translates into a 1% drop in sales (about $1.6 billion in sales annually).
  • Google found that a delay of 0.5 seconds in search page load time dropped traffic by 20%.

Digital Experience Monitoring with eG Enterprise:

eG Enterprise provides built-in user experience metrics and actionable insights to proactively alert you to all client-side issues. Intuitive dashboards, reports and user experience metrics help you track customer satisfaction and easily address performance issues before there is a business impact.

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"Monitoring End-User Experience with eG Enterprise"

eG Enterprise includes two approaches to measure digital user experience:

  • Passively, using Real User Monitoring
  • Actively, using Synthetic Transaction Monitoring

Features

Real User Monitoring (RUM) - Using an agentless approach, eG Enterprise captures and analyzes, in real time, every transaction of every user on your website, continuously tracking availability, functionality and responsiveness, and automatically diagnosing slow web pages and URLs:

  • Identify times when user experience is poor
  • Isolate the specific URLs and web pages that are affected
  • Find out which geographical locations are impacted and why
  • Measure customer satisfaction with an out-of-the-box Apdex rating
  • Isolate page load issues and JavaScript errors with intuitive dashboards
  • Analyze traffic and user experience metrics by browser type, location and user device (desktop or mobile)
  • Drill down into a slow transaction and detect if it originates in the network, server backend, content download, or front-end browser with high processing time.

eG Enterprise employs the same client applications accessed by end users and emulates transactions to obtain proactive user experience measurements. Synthetic monitoring offers several key uses:

  • It is useful for testing website paths and transactions not taken by end users. This helps detect issues before real users encounter them when accessing the application.
  • Development teams can test performance before rolling out applications/upgrades/patches to customers in a new market or geography.
  • Baselines can be established with synthetic monitoring tests, which can later be compared with measurements from real user monitoring to track deviations.

Administrators can use built-in dashboards, charts and reports to analyze infrastructure performance and resource utilization metrics that impact user experience in the front-end.

With eG Enterprise, you can:

  • Perform capacity planning, plus optimize and load balance the infrastructure to better support application delivery.
  • Correlate slow transactions with the performance of application, server, database, network, storage and virtualization platforms to pinpoint the root cause. Automated correlation of performance metrics helps achieve faster root cause diagnosis and problem resolution.