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Specialized Tools for MSP Monitoring

Specialized Monitoring for MSP:

eG Enterprise Monitoring Services has been purposely-built for service providers to monitor today's dynamic, heterogeneous and hybrid IT environments. Its converged application and infrastructure monitoring approach delivers end-to-end performance visibility and actionable insights to help solve IT challenges faster.

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  • Expand your service offerings using eG Enterprise
  • Provide application-centric IT monitoring, offering your customers proactive insights into user experience
  • Shift your services from cost center to a revenue center by providing dramatic, measurable cost savings to your customers
  • Accelerate your business' evolution from service provider to value provider (and trusted advisor) for your customers.

MSP Monitoring Software

  • Track your customers' digital journey and proactively detect user experience issues before business impact.
  • Trace business transactions and isolate the cause of application slowdowns.
  • Gain code-level insights to identify inefficient application code and slow database queries.
  • Get deep-dive visibility into all infrastructure components and understand their relationship with the customer-facing application.
  • Visualize your entire service topology and automatically diagnose the root cause of application slowness.

eG Enterprise is designed to support a wide array or devices and platforms. Monitor infrastructures on any on-premises, cloud, container and hybrid IT environment.

  • 180+ applications including Citrix, SAP, SharePoint, PeopleSoft, VMware Horizon, Exchange, Java, and .NET
  • 10+ operating systems including Windows, Linux, and UNIX
  • 10+ server virtualization platforms including VMware, Hyper-V, XenServer, Nutanix Acropolis, RHEV, and more
  • Public cloud such as Microsoft Azure and AWS
  • 20+ storage devices including Dell EMC, HPE, IBM, NetApp, PureStorage, Nimble, etc.
  • Any SNMP-enabled or NetFlow-enabled network device.
  • Automate all aspects of IT performance management – infrastructure discovery, monitoring, problem diagnosis, alerting, reporting – from a single console.
  • Speed up IT troubleshooting with automated infrastructure dependency mapping and root cause diagnosis.
  • Leverage built-in control actions to automate problem remediation.
  • Simplify performance alerting with intelligent auto-baselines.
  • Use out-of-the-box analytics capabilities to track trends, correlate events, forecast capacity needs, and improve SLA adherence.
  • Determine where and when resources need to be added to allow your customers' infrastructure to scale to support additional workloads.
  • Predict usage and performance trends for proactive capacity planning.
  • Get actionable insights for infrastructure right-sizing and optimization.
  • Leverage a wealth of built-in reports for historical analysis, auditing and management reporting.

Key Highlights:

  • Multi-tenant
  • Secure
  • 100% web-based
  • Agent/agentless monitoring
  • Scalable for large & distributed networks
  • On-premises and SaaS deployment options
  • Customizable dashboards
  • Historical reporting and analytics
  • White labeled with custom branding
  • Pay-as-you-go licensing (server/user-based)


  • Win more new business by monitoring your customers' mission-critical applications.
  • Increase customer satisfaction by preemptively detecting and resolving performance issues before users are affected.
  • Strengthen the advisory relationship with your customer by delivering business-aware IT performance insights.
  • Ensure maximum ROI for your customers by providing infrastructure right-sizing and optimization recommendations.